Refund Policy
Last Updated: March 1, 2023
Thank you for ordering with HerbalFable. If you are not entirely satisfied with your purchase, we're here to help. The following terms are applicable for any products that You purchased with Us.
Returns
You have the right to cancel or return your order within 30 minutes of placing it, given that your order has not yet been dispatched for delivery or prepared for collection.
In the case of receiving a product that is defective or incorrect, you must contact us within 2 hours of receipt to qualify for a return or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns Process
To initiate a return, please contact us at +39 055 1234 567. You will need to provide your order number, contact information, and the reason for the return. We may request further information or pictures of the product to assess the situation.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Should you have made an error when ordering online, we will gladly exchange your product for the product you intended to purchase. The returned item must be unopened and in its original packaging.
Exchanges
If you need to exchange it for the same item, send us an email and send your item to: Pizzeria Bella Napoli, Via Vittorio Emanuele II, 67, 50134 Florence, Italy.
If you’ve received a non-food item and it's defective or damaged, you have 7 days from the date of receiving your order to exchange it for the same item.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 055 1234 567.
Please note, we can only offer refunds or exchanges in accordance with this policy, subject to applicable laws. By placing an order on herbalfable.rest, you are accepting this Refund Policy.
Thank you for your patronage and understanding. We look forward to serving you again at HerbalFable.